Return & Exchanges
Shipping & Delivery
🇺🇸 United States Shipping Only
At this time, we only ship orders within the United States. We do not offer international shipping.
Processing Time
All items are made-to-order. Please allow **2–5 business days** for your order to be processed, printed, and prepared for shipment.
Shipping Time
Once your order has shipped, estimated delivery time is:
United States:** 3–7 business days
Delivery times may vary depending on your location and carrier conditions.
United States:** 3–7 business days
Delivery times may vary depending on your location and carrier conditions.
Tracking Your Order
You will receive a tracking number via email once your order has shipped.
Multiple Items
Orders containing multiple items may arrive in separate packages due to different fulfillment locations.
Shipping Costs
Shipping rates are calculated at checkout based on your location and order details.
Lost or Delayed Packages
Delays may occur due to high demand, holidays, or carrier issues. We appreciate your patience.
If your package is lost or significantly delayed, please contact us at support@mouseandkey.co
If your package is lost or significantly delayed, please contact us at support@mouseandkey.co
Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses.
If you have any questions, feel free to reach out to our support team.
If you have any questions, feel free to reach out to our support team.
Returns & Exchanges
Thank you for shopping with Mouse & Key.
All of our products are made-to-order through our fulfillment partner, Printful. Because of this, we have a slightly different return policy than traditional retail stores.
*By placing an order, you agree to this Returns & Exchanges Policy.
Order issues & damaged items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@mouseandkey.co with:
• your order number
• a description of the issue
• clear photos of the item
We will review your request and, if approved, provide a replacement at no additional cost.
• your order number
• a description of the issue
• clear photos of the item
We will review your request and, if approved, provide a replacement at no additional cost.
Returns & Exchanges
Because all items are made-to-order, we do not accept returns or exchanges for:
• incorrect sizing
• buyer’s remorse
• change of mind
Please review sizing charts carefully before placing your order.
• incorrect sizing
• buyer’s remorse
• change of mind
Please review sizing charts carefully before placing your order.
Lost or stolen packages
If your package is marked as delivered but you did not receive it:
• check with neighbors or your local carrier
• contact the shipping carrier directly
Lamily LLC, d/b/a Mouse & Key is not responsible for lost or stolen packages once marked as delivered.
• check with neighbors or your local carrier
• contact the shipping carrier directly
Lamily LLC, d/b/a Mouse & Key is not responsible for lost or stolen packages once marked as delivered.
Refunds
Refunds are only issued in cases where:
• the item is defective
• the wrong item was received
• the item is defective
• the wrong item was received
If approved, refunds will be issued to your original payment method.
***All giveaway entries associated with purchases are final.
If an order is refunded, canceled, or disputed, any associated entries will be void.***
If an order is refunded, canceled, or disputed, any associated entries will be void.***
Order Cancellations
Orders may only be canceled within 24 hours of purchase. After that, orders are sent to production and cannot be canceled.
**If an order is refunded, canceled, or disputed, any associated entries will be void.**